Here is a cancellation policy for Afrasense in English, including the detail about the minimum payment of $25:
Cancellation Policy
Last updated: [Date]
At Afrasense, we understand that plans can change and you may need to cancel or reschedule your appointment. To ensure fair and efficient service for both our clients and staff, we have established the following cancellation policy:
Reservations and Payments
- Minimum Payment: To confirm a booking, a minimum payment of $25 is required. This payment is necessary to secure your appointment and will be deducted from the total service amount on the day of the massage.
- Remaining Payment: The remaining balance is due on the day of the massage at our facility.
Cancellation Policy
- Advance Cancellations: Cancellations made at least 24 hours in advance of the scheduled appointment time will receive a full refund of the $25 minimum payment.
- Late Cancellations: Cancellations made within 24 hours of the appointment will not be eligible for a refund of the $25 minimum payment. This amount will be retained as a cancellation fee.
- No-Shows: If you do not show up for your appointment and have not canceled at least 24 hours in advance, the $25 minimum payment will not be refunded and will be considered a no-show fee.
Rescheduling Appointments
- Advance Rescheduling: Appointments can be rescheduled at no additional cost if requested at least 24 hours in advance of the scheduled appointment.
- Late Rescheduling: Rescheduling requests within 24 hours of the appointment are subject to availability and may incur an additional fee of $10.
Cancellation Procedure
To cancel or reschedule your appointment, please contact our customer service team via:
- Email: [contact@afrasense.com]
Refunds
- Refunds will be processed using the same payment method as the original booking. Please allow up to 7 business days for the refund to appear in your account.
Exceptions
- We understand that unexpected emergencies can arise. In such cases, please contact us as soon as possible to discuss alternative options.
By booking an appointment with Afrasense, you agree to comply with this cancellation policy. We reserve the right to modify this policy at any time, so we recommend reviewing it periodically.
Contact Us
If you have any questions about our cancellation policy, please contact us at:
Email: [contact@afrasense.com]